An AT&T customer who switched to the company’s FirstNet service for first responders got quite the shock when his bill came in at $6,223.60, instead of the roughly $260 that his four-line plan previously cost each month.
The Texas man described his experience in a now-deleted Reddit post three days ago, saying he hadn’t been able to get the obviously incorrect bill reversed despite calling AT&T and going to an AT&T store in Dallas. The case drew plenty of attention and the bill was finally wiped out several days after the customer contacted the AT&T president’s office.
The customer said he received the billing email on December 11. An automatic payment was scheduled for December 15, but he canceled the autopay before the money was charged. The whole mess took a week to straighten out.
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This articles is written by : Nermeen Nabil Khear Abdelmalak
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