Creating an activity for a particular entity in Dynamics 365 can take a long time, as you have to go through the entire process from the header to accounts/contacts to record and then finally create an appointment or task. This may seem fine if you only need to create a single appointment in a day, but if you’re handling multiple accounts, this activity can become quite time-consuming and will definitely take away valuable productive hours.
That’s why we’ve written this blog to explain how to create both single and multiple activities directly from the map using Dynamics CRM map integration. There are various options available on MS AppSource, and you can choose one that fits your workflow.
For demonstration purposes, we’ve used MappyField 365 in this blog.
Step 1: Navigate to MappyField 365
After logging into Dynamics 365, click on ‘MappyField 365’ from the Dynamics 365 Apps dashboard.
Step 2: Plot records on MappyField 365 Map
Plot the records on the map by selecting the CRM entities that are configured through Entity Mappings. Under the ‘Plot’ tab, select the Entity and its Records view.
Step3: Add Appointment / Task activity for the CRM Records
Step 3 (A): Add Appointment/Task for ‘single’ entity record
Once the data is plotted on the map, click on the pushpin of the specific entity for which you want to create an activity (appointment/task).
For example, if you want to create an ‘appointment’ for a specific account record plotted on the map, click on the pushpin of that account record.
By clicking on it, a ‘detailed slider’ of that entity record with a set of actions will appear on the right side.
From the detail view, click on the ‘Create New Activity’ option. A popup will appear—select ‘Appointment’ from the dropdown, then click ‘Create’.
Insert the required details and click on the ‘Create’ button to add the appointment for the selected record.
By clicking on the ‘Create’ button, the appointment will be added and can be viewed from the CRM side. Similarly, you can add a task by selecting the ‘Task’ option from the activity dropdown.
Check the added activities:
The sales manager (or administrator) can check the added activities in Dynamics CRM by navigating to the individual entity record or by navigating to the specific activity. The sales manager can view the added activity (e.g., Appointment) by navigating to the detail page of that specific entity record.
The sales manager can also view the added activity by navigating to the grid view of that specific activity.
By clicking on the record, the sales manager will be redirected to the detail page of the activity, where they can check which entity the appointment belongs to in the ‘Regarding’ section.
Step 3 (B): Add Appointment/Task for ‘Multiple’ records
Once you plot the records on the map, you can view the plotted records of the entities in the Data Grid option. From here, you can perform various actions and activities by selecting multiple records.
Follow the steps below:
1. Plot the records on the map (follow Step 1 and Step 2 above).
2. Once the records are plotted, you will see the “Show Data” button at the bottom of the map.
By clicking the ‘Show Data’ button, you will see a list of all the plotted records in the grid view.
Select the records for which you want to create appointments or tasks, and click on the respective icons to create the activity.
After creating an appointment/task for multiple records, you can view the created appointments/tasks in CRM by navigating to each activity individually.
If the task is added for multiple records using the ‘Data Grid’ option, you can see the individual tasks for the entity records by navigating to the Task activities section on the CRM side.
You can also check the added task by navigating to the individual entity’s record.
This way, the sales manager or Dynamics 365 users with administrator rights can do everything directly from the map. This is especially useful for on-field sales reps, as they can add notes, create appointments/tasks based on their meetings, etc., right from the Dynamics CRM map integration.
This articles is written by : Nermeen Nabil Khear Abdelmalak
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